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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steven Boots

April 19, 2024

5  out of  5 rating by Steven Boots
"Jocelyn and her team are always so willing to assist no matter how small or large the reason for reaching out is. There is very few businesses out there that still provide first class customer service but this State Farm branch is one of them! I worked with Shani and she was not only able to help me but also helped me when I called back for changes! Very thankful for all they do!"
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Jeff Savoie

April 18, 2024

5  out of  5 rating by Jeff Savoie
"Kristie is the best, I couldn't recommend anyone else to do business with."
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Dr. Ro

April 17, 2024

5  out of  5 rating by Dr. Ro
"Jocelyn Hope and her phenomenal team bring such amazing customer service. This agency insures, educates and supports communities. In the theater world, this would be called a triple threat. We are appreciative of their skilled and approachable staff. They are definitely good neighbors...they are always there! Jocelyn Hope, be encouraged to continue being a beacon of light in the communities in which you serve."
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Nickolas Cano

April 12, 2024

5  out of  5 rating by Nickolas Cano
"Very nice!!!"
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Quiana Davis

April 10, 2024

5  out of  5 rating by Quiana Davis
"They are always so informative, helpful and professional when I speak with them. Kristie was so helpful and made sure I had all that I needed to make an informed decision."
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Nino Don

April 10, 2024

5  out of  5 rating by Nino Don
"Kristie saved me $30 dollars today THANK YOU ! Hope you did a fine job with picking your team ! Thanks for the candle !!"
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Linda Walters

April 9, 2024

5  out of  5 rating by Linda Walters
"Kristi has been great to work with, she is very helpful and knowledgeable. Thanks for making my transition to Texas easier!"
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Jeff Nickle

April 6, 2024

5  out of  5 rating by Jeff Nickle
"I’d like to take a minute and Thank Shani, at Jocelyn Hope’s State Farm Office in Grapevine, Texas. Her assistance adding a new vehicle to my policy was handled in a friendly, professional manner. Responses to my questions were in simple language that I could easily understand, leaving no doubts. The interaction with Shani reassures me that I have the right Team to handle any of my insurance needs. Thank You Shani and the whole Team at Jocelyn Hope’s State Farm Office."
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Yvonne Karambu

April 3, 2024

5  out of  5 rating by Yvonne Karambu
"It was my first time getting an auto insurance myself and I loved the experience speaking to Ms. Shani Chapman who was patient, kind and helpful through the whole process - enquiring for a quote till purchase. A friend recommended me here and I would recommend others too."
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Jill Hubert

April 1, 2024

5  out of  5 rating by Jill Hubert
"They were so helpful and got me a great price ...I'm very happy"
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Cody Bush

March 28, 2024

5  out of  5 rating by Cody Bush
"Kristie is the best! Super knowledgeable and great communication. She was able to get the information I was looking for quick. Highly recommend!"
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Daniel Sanchez

March 27, 2024

5  out of  5 rating by Daniel Sanchez
"Good"
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Pujan Motiwala

March 26, 2024

5  out of  5 rating by Pujan Motiwala
"Very helpful, polite and kind person."
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Robert Darnell

March 25, 2024

5  out of  5 rating by Robert Darnell
"Shani was exceptional. At the end of a work day, she took the time to add another vehicle to our existing car insurance. Now my daughter is safe from day one in her new car. Great service!!"
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Carlos Zepeda

March 25, 2024

5  out of  5 rating by Carlos Zepeda
"Attention and very good service provided by Shani on questions with needed answers I had on my auto insurance policy. Thank you Shani!"
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o Musa

March 22, 2024

5  out of  5 rating by o Musa
"Shani really made my day by helping me with my inquiry. She has very good public relations. Thumbs up for her. And I'm going to meet her soon.🥰 Year 2, Shani is very very sweet!"
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Darrell Murphy

March 20, 2024

5  out of  5 rating by Darrell Murphy
"Jocelyn was nice got me the quote I was looking for and didn't try to beat me on a big down payment worth more than the policy good job Jocelyn"
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Tanner Albert

March 20, 2024

5  out of  5 rating by Tanner Albert
"Worked with Shani adding a vehicle to my policy. She made it a breeze. Very polite and professional."
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Kimberly Clark

March 19, 2024

5  out of  5 rating by Kimberly Clark
"I switched to State Farm after years of bouncing around different companies and never feeling valued. State Farm customer service is the reason why I’ve stayed! Best local service office I’ve ever worked with."
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Lauretta Ogbue

March 19, 2024

5  out of  5 rating by Lauretta Ogbue
"Excellent service ! It was a great experience working with Jocelyn Hope and her team. Lauryn was very prompt in responding, very helpful and she made the process super easy. I highly recommend them."
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Oscar Bernal

March 18, 2024

5  out of  5 rating by Oscar Bernal
"Excelente staff very helpful."
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millenia aleksiejczuk-blacknell

March 18, 2024

5  out of  5 rating by millenia aleksiejczuk-blacknell
"Lauryn was SO helpful! I’m so happy with my car insurance quote and the great customer service :)"
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Christina Prewitt

March 15, 2024

5  out of  5 rating by Christina Prewitt
"Mis. Shani was very polite and got to my message quick . She was very great person."
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Kristin Carlson

March 15, 2024

5  out of  5 rating by Kristin Carlson
"Kristie was very helpful with details of my car insurance. Everyone is very helpful in that office. Have used them for years with home and auto. Rates are very comperable."
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Phyllis Hanke

March 15, 2024

5  out of  5 rating by Phyllis Hanke
"It is always a pleasure speaking with the staff at Jocelyn Hope State Farm. Everyone is very friendly and professional in handling my payments."