State Farm® Insurance Agent Jocelyn Hope
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Oscar Bernal
March 21, 2025
"Excelente staff very helpful."
"Thank you for your wonderful feedback! We're delighted to hear that you found our staff to be excellent and helpful. -Jocelyn "
Josie Prouty
March 17, 2025
"We have been with State Farm for many years and have always been very happy with them. They have excellent customer service!"
Lucy Robinson
March 13, 2025
"It's a pleasure doing business with a knowledgeable staff. Averion was great to navigate through my insurance needs. I highly recommend this office."
"Thank you for your review and for sharing your experience with Shani regarding the setup of your Drive Safe program. We're thrilled to hear that it was a joyful experience for you. -Jocelyn "
David Hamilton
March 12, 2025
"Thank you Tania you are awesome, you make everything so easy."
"David, I love hearing that! Johnny is awesome, he’s knowledgeable and loves helping people get great coverage at a great rate! So happy to have you in our Hope State Farm family! "
Ellie Kiesewetter
March 7, 2025
"Everybody in the office is welcoming and so helpful."
"Thank you Ellie, that most certainly is our Hope Team’s goal! Thanks for taking time to share, we appreciate you "
Vanessa Nunez
March 7, 2025
"Kristie Shaw was extremely helpful with trying to find me a more affordable auto insurance coverage plan. Both her easy going and professional attitude coupled with her expertise was beyond helpful! Thanks again, Kristie!"
"Vanessa, how awesome for you to share on this great experience with Kristie! That really made Kristie’s day! She is very knowledgeable and caring and does a wonderful job! "
Esme Ramirez
February 28, 2025
"I had an amazing experience working with Tonia at State Farm. From the moment I reached out, she was professional, knowledgeable, and truly cared about finding the best coverage for my needs. She took the time to explain all my options clearly and made sure I felt confident in my decisions :)"
"Esme, this is so wonderful to hear! Our team strives to make sure you get the best coverage, all the savings and a 5 star experience! You made Tonia’s day by sharing, thank you!"
aiyana mckenzie
February 28, 2025
"Was in desperate need of insurance and Tonia helped and was AMAZING - so kind, soft spoken, and patient. Would totally wish for her for any experience"
"Outstanding Aiyana, Tonia does a great job and she is so happy to hear your message. Our Hope Team is happy to help with all your insurance needs!"
Ayanna Askew
February 28, 2025
"Kristie was awesome and extremely helpful!! Thank you!"
"How cool to hear this! Thanks Ayanna for sharing about your great experience with Kristie! Our team is committed to professionalism and 5 star experiences! "
Drew Campbell
February 19, 2025
"We asked for advice on insurance and came out feeling like we gained a family. Kristie not only helped us sort out all of our insurance needs, she made it her personal journey to find the best deals for our family. Thank you Kristie and Jocelyn Hope for being such pillars of excellence! We cannot recommend y'all enough!"
"Drew, this is awesome to hear! Our team works really hard to ensure you have a great experience. Appreciate you sharing about your great experience with Kristie!"
Ramandeep Campbell
February 19, 2025
"Kristie Shaw is the best resource for insurance. I loved State Farm before but I loved it even more with her, she makes all the difference! She's saved my family tons of money!"
"Love to hear it! Kristie really loves taking great care of you! Thank you for your business! "
Caryna Conner
February 10, 2025
"They are very friendly and very helpful. Thank you"
"Thank you for your business and your 5 star review Caryna! "
Marcelo HERNANDEZ
February 10, 2025
"Amazing service talking with Tonia she was able to help me out so quickly. Would like to give thanks to the Jocelyn Hope team"
"Thank you Marcelo for this awesome 5 star review! Glad to hear of your professional and responsive experience with Tonia! That’s our goal!"
sonya lambert
February 7, 2025
"Averion was very helpful. She took the time to answer any questions I had and was very easy to talk to."
"Sonya, that’s our goal to always give you 5 star experiences. Thanks for taking time to share!"
Adrian Grant
January 31, 2025
"Called for an Auto insurance policy since Allstate decided to raise my rates due to no fault of my own and i had the pleasant experience of Averion who laid out all of my options for me."
"Adrian, that's great news! We've been saving people alot recently and I'm happy we were able to help you too! Averion does a great job, her review made her day! :) "
Julie Hill
January 31, 2025
"I have been a State Farm customer since 2019 and have consistently received exceptional service. Whenever I need to make policy adjustments, or any assistance at all they have always been responsive and helpful. My home office, Christie & Tonya at Joslyn Hope in Grapevine, has been particularly impressive. They provide outstanding customer service, and Tonya exemplifies traditional receptionist values. I recently had a positive experience when Tonya handled my call professionally, even when Christie was unavailable. After a brief hold, Tonya transferred me to Christie, who patiently addressed all my questions and provided thorough answers. Her pleasant and friendly demeanor made the interaction enjoyable. Overall, I am extremely satisfied with State Farm."
"Julie, thank you for being a long time customer of ours, we appreciate you! It is our pleasure to serve you. Thanks for recognizing the positive customer service experience you had. A five star experience is most definitely our goal every time! "
Heather Redmon
January 30, 2025
"I called in and spoke with Jocelyn Hope. She was a delight and very well informed!"
"Thank you Heather! Our entire team is here to serve and take great care of you, keeping you well informed of your options and coverages. We appreciate you "
arun kumar
January 24, 2025
"Tanya and Jocelyn office is excellent in explaining the policy features and helps in choosing the right policy with right coverage. Thanks Tanya"
"Arum…this literally made Tonia’s day! Our team believes in providing you with exceptional service, personalized options and professional recommendations. Thanks for recognizing Tonia for this, she is really wonderful!"
Kristi Smart
January 23, 2025
"Great customer service! I had an issue with my statement/bill and the matter was resolved quickly and efficiently."
"Kristi, our entire Hope Team is here for you! It’s our pleasure! Thank you for this wonderful review!"
Jan Wilson
January 23, 2025
"Great service! They really look out for what is the best policy for you! Thanks, State Farm!"
"Hi Jan, this is most certainly one of our Hope State Farm Team core values…to help educate our customers on the available options and make professional recommendations to meet your needs. Thank you for taking time to acknowledge this experience. It really makes my team’s day to know their work makes a difference. "
Rita Miller Dorris
January 22, 2025
"Thank you Tonia for all your help. We love State Farm!!"
"Awww Rita, thank you so much for sharing this! Tonia works really hard and your review means so much to her and our whole team! We’re all committed to 5 star service for you and appreciate your business!"
Adekunle Adesanoye
January 19, 2025
"I had a terrific experience starting my Insurance plan with Jocelyn and her team. The agent that assisted me, Averion, made sure that the process was seamless and thoroughly explained the plans they offered. I would definitely recommend for anyone looking for an insurance provider!"
"Hi Adekunle, that is a wonderful compliment! Thanks for taking time to share on your experience with my agency and Averion, who is awesome! Much appreciated! "
Phyllis Hanke
January 17, 2025
"It is always a pleasure speaking with the staff at Jocelyn Hope State Farm. Everyone is very friendly and professional in handling my payments. Kristie was very helpful when I stopped by the office to update some paperwork recently. We had a lovely conversation. She and Jocelyn made me feel right at home."
"Phyllis, we’re so happy to hear about your positive experience. Our goal is always 5 star service and professionalism, we’re here for you!"
Marina Palmer
January 14, 2025
"Very friendly staff, affordable pricing, and always responsive. I highly recommend this office and insurance coverage to everyone."
"Marina, we’re so grateful to have you and your family in our State Farm family! I love to hear that you are very pleased with our team’s professionalism and service! That makes our day :) We love taking care of you and all your insurance needs! Jocelyn "
Leshay Christor
January 10, 2025
"I had a great conversation with Tonia. She was very helpful and knowledgeable about different coverages in question that we had. She is the best. We give her two high fives! Thank you Mrs. Tillman"
"Thank you so much Leshay! Love to hear this. Our team is committed to excellent service. Thanks for taking time to recognize Tonia! She’s such a valuable, knowledgeable and helpful member of our team!"