State Farm® Insurance Agent Jocelyn Hope
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
J Kinney
September 27, 2024
5
out of
5
rating by J Kinney
"Got renters insurance in 10 minutes for $9!"
Michelle Wilkinson
September 27, 2024
5
out of
5
rating by Michelle Wilkinson
"My husband's car was totalled and State Farm handed everything in less then a week. When we needed to add a new car it was quick and easy."
kierra owens
September 18, 2024
5
out of
5
rating by kierra owens
"Tonia is very patient and extremely helpful!"
We responded:
"Kierra, we're so glad you've had a wonderful experience! "
Christy McAfee
September 18, 2024
5
out of
5
rating by Christy McAfee
"Joceyln Hope's Team is amazing! As someone moving from out of state, they made the transition seamless. I am so appreciative of their professionalism, knowledge and positivity!"
We responded:
"Christy, welcome to Texas and to our State Farm family! Our entire team loves helping you and we appreciate your review very much! Thanks so much for sharing on your professional experience with our team. We love to make it easy for our customers to transition seamlessly from out of state or from other carriers! "
Cynthia Ritchey
September 16, 2024
5
out of
5
rating by Cynthia Ritchey
"Calling Jocelyn Hope - State Farm Agency in Grapevine - was the best call I made today. Averion Hunter - was awesome in helping me get the coverage I need & fast !!! Very informative- knowing which plan would fit me best . Explained everything as well !!! So helpful - which I needed. So happy I am using State Farm coverage for my new vehicle! A big thank u Averion Hunter !!! Getting my new car now !!!"
We responded:
"Yesss! Congratulations Cynthia on your new car, how exciting! Thank you for trusting Hope State Farm to help protect your new car! And…thank you for taking time to acknowledge the 5 star service Averion provided! She is very knowledgeable and helpful! "
Jean Titus
September 16, 2024
5
out of
5
rating by Jean Titus
"Kristie was very helpful and was able to answer my question in just a few minutes. Have been with this agency for 29 years and have always been satisfied with the level of service they provide"
We responded:
"Hi Jean, thank you for being the very best part of State Farm! It’s an honor for our team to serve you. Thank you for sharing how helpful Kristie was for your insurance needs. We are grateful to have her on our team!"
Ed Hulsey
September 11, 2024
5
out of
5
rating by Ed Hulsey
"Jocelyn Hope State Farm and Pamela Driskell were very proactive in helping me identify gaps in my liability coverage. It was very much appreciated. Thank you Pamela and State Farm."
We responded:
"Ed, so happy to hear your positive feedback on the awesome job Pam is doing! As risk managers, our Hope State Farm Team works hard to help our customers protect what matters most: their home, autos, life, business and liability. Thanks so much for taking time to acknowledge Pam’s great work!"
EJ Williams
September 11, 2024
5
out of
5
rating by EJ Williams
"Jocelyn came highly recommended and I see why! She and her staff, Shani and Tara, took great care of me for my new policies. Very knowledgeable and made sure I got the right coverage. Happy to have found the right agency for my needs!"
We responded:
"EJ, so great to hear this! Shani and Tara both do such a wonderful job for all of our customers! They This is absolutely the experience we hope to create with every interaction. So grateful to have you in our State Farm family and appreciate your review and feedback very much!"
Trent Edmondson
September 11, 2024
5
out of
5
rating by Trent Edmondson
"Pamela brought to my attention that I could pick up more coverage on my assets for Pennie’s on the dollar. It’s nice to have an agent that is looking out for you!!!"
We responded:
"Pam does a great job in reviewing our current customer accounts to share options available. We pride ourselves on being that professional resource to help ensure you are adequately protected and know your options. I’m very glad you found this beneficial! Thanks Trent for sharing, your review means so much to Pam and our Hope Team!"
Cubie Nickelberry Jr
September 6, 2024
5
out of
5
rating by Cubie Nickelberry Jr
"Christy was super amazing this is what service should be from all companies ! Thanks again for the super amazing help !😊😊"
We responded:
"Wow Cubie, so nice of you to take time to acknowledge Kristie! She does a wonderful job helping our customers and your review made her say! Thank you! Our entire team is committed to 5 star service! "
Guy Robilliard
September 5, 2024
5
out of
5
rating by Guy Robilliard
"Knowledgeable, efficient, professional"
We responded:
"Hi Guy! We’re glad you found our team to be knowledgeable and professional. Our goal is for you to have a positive experience while protecting all you’ve worked so hard for!"
Tom
August 31, 2024
5
out of
5
rating by Tom
"Our policy review with Kristie was excellent."
We responded:
"Tom, that’s our goal! Kristie does a great job, thank you for taking time to share on your positive experience with her!"
LeAnna Beauchene
August 30, 2024
5
out of
5
rating by LeAnna Beauchene
"Pamela is wonderful to work with. She has such a positive presence and it’s obvious how much she genuinely cares. Thank you for all you do!"
We responded:
"Leanna, super appreciate your very nice review of Pam! She loves what she does and loves to give professional, personalized and caring service! Thanks for acknowledging her great work!"
Amie Dumbleton
August 26, 2024
5
out of
5
rating by Amie Dumbleton
"My experience from the second I called was fantastic! Tara was extremely knowledgeable, thorough, and answered all my questions without missing a beat. Not to mention friendly and accommodating the whole time. She made the switch to state farm an easy and positive experience! Thank you Tara, you rock, honestly- pleasure to work with you and it all happened so fast, no waiting or confusion. She worked through my policies to get us the best rate!"
We responded:
"Wow Amie, thank you for sharing! We're so excited to have you in our State Farm family and so happy you had a fantastic experience with our Office Manager Tara! Tara is the absolute best! We super appreciate all your kind comments! Please know it's our pleasure to take care of you and your family! :) "
Russell F
August 24, 2024
5
out of
5
rating by Russell F
"Rep I spoke with answered all questions I had politely and efficiently with a great attitude."
We responded:
"Thanks Russell, we take great pride in delivering great service to you. Thank you for entrusting us and sharing on your professional experience with our team!"
Frankie Ward
August 24, 2024
5
out of
5
rating by Frankie Ward
"Amazing and quick service. Averion was able to help get my auto and renters insurance bundled for an amazing rate. Saved me hundreds of dollars from progressive!!"
We responded:
"Frank, how wonderful! That’s our goal! We love to save our customers and provide professional 5 star service!"
Danyale Ward
August 23, 2024
5
out of
5
rating by Danyale Ward
"I recently had the privilege of working with the sweetest and most knowledgeable agent by the name of Averion! She knew everything there was to know about the different policies that I was inquiring about as well as very patient! I am currently shopping around for the best quotes and she was not overbearing like other agents that I have dealt with! I will definitely be recommending her and this firm to my family and friends just off of my interaction with Averion alone!!"
We responded:
"Danyale, thanks for sharing this super positive feedback on Averion! She really great member of our team and loves providing exceptional service! We appreciate you! "
Roy Triplett
August 20, 2024
5
out of
5
rating by Roy Triplett
"Very helpful and nice, had my problem taking care of in minutes. Thanks"
We responded:
"Thank you for the kind review! We are so glad to be able to assist you and appreciate your business! Take care- Jocelyn Hope State Farm "
shahrukh virani
August 15, 2024
5
out of
5
rating by shahrukh virani
"Whenever I receive Exceptional customer service.. I am acknowledging Tonia Tillman great service and possess an amazing willingness to assist me! Although I called the wrong department she didn’t hesitate to not only assist me, but she went above and beyond to listen to my problem and get me to the right department. Thank you so much for being the epitome of great service!"
We responded:
"Shahrukh so glad Tonia was able to help you! She really loves to help others! Thanks for taking time to acknowledge her great service, we’re very fortunate to have her on our team!"
joseph lange
August 15, 2024
5
out of
5
rating by joseph lange
"The young lady I talked to yesterday was a great help. She got the new car on the policy quickly and was extremely knowledgeable when I asked questions."
We responded:
"Thanks Joseph for sharing your review! Super appreciate the positive feedback! "
Melanie Gabbard
August 5, 2024
5
out of
5
rating by Melanie Gabbard
"Excellent customer service, easy to get recurring monthly payment set up."
We responded:
"Melanie, wonderful to hear about your great experience! We have so many options to make insurance available say and simple for our customers! Auto pay is definitely one of them! So is the State Farm app that gives you all your info right at your finger tips! Our team is always here for you!"
Alan Winkler
August 3, 2024
5
out of
5
rating by Alan Winkler
"Averion was working past 5 pm on FRIDAY!!! Took care of our Auto needs and saved us over $800 Compared to Allstate!!!! Well done!!!"
We responded:
"Wow Alan that’s great news! I agree…Avy is awesome! :) I’m thrilled we were able to save you hundreds! Also, our team is always here for you, 24/7!"
Shameka Kinney
August 1, 2024
5
out of
5
rating by Shameka Kinney
"Averion was very helpful and a sweet young lady! Thanks for having an awesome team!"
We responded:
"Thanks Shameka for sharing this 5 star review of Avy and her helpfulness! So glad you had a great experience!"
doris simmons
July 31, 2024
5
out of
5
rating by doris simmons
"Hello, I had an awesome experience with Tonia Tillman. She was professional, courtesy, and friendly. I love how she followed up and made this a WOW experience!!! Thank you TONIA TILLMAN!!"
We responded:
"Wow Doris, that’s what we love to hear! That’s our goal! Tonia does a fabulous job and we’re very grateful to have her on our team! Our entire team is committed to professional, personalized and caring experiences for you! "
Erin Moore
July 31, 2024
5
out of
5
rating by Erin Moore
"Christy was amazing! Super nice, helpful, and informative. Would definitely work with her again!"
We responded:
"This is so awesome to hear Erin! That’s truly our goal, to be remarkable for you! Thanks so much for sharing this 5 star review, means so much! "