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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Clayborn

December 3, 2024

5  out of  5
rating by Ashley Clayborn
"I cannot say enough great things about the incredible service I received while purchasing my car insurance! Averion H. was knowledgeable, patient, and went above and beyond to ensure I understood every detail of my policy. She helped me find the perfect coverage that fit my needs and budget, all while maintaining a friendly and professional attitude. The entire process was smooth and stress-free thanks to her expertise and care. I feel confident and well-protected thanks to her guidance. Highly recommend working with her for any insurance needs!"
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Michele Driggers

December 2, 2024

5  out of  5
rating by Michele Driggers
"Called and paid my home insurance. As always was a great experience! Jocelyn et all are fantastic service oriented people and a joy!"
We responded:
"Wow Michele, thank you so much for taking time about your wonderful and leave us a 5 star review! Your experience is our team’s constant goal! It’s not everyday someone uses the word “JOY” in their review and…honestly you made our entire team’s day! 💝Really appreciate you acknowledging our dedicated team!"
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Josie Orosco

November 30, 2024

4  out of  5
rating by Josie Orosco
"Christy was absolutely great and helping me regarding changes in my insurance. Only reason I'm not giving a five is because you couldn't meet my expectations regarding the auto insurance. Christy has great customer skills and listening skills, along with her follow-up with me."
We responded:
"Hi Josie, thank you so much for sharing on your experience. I’m really glad you had a great experience with Kristie! We want you to have a 5 star experience always. I would like to know more about your concern regarding your auto insurance and I will be in touch. All the best, Jocelyn "
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Maria LaSalle

November 24, 2024

5  out of  5
rating by Maria LaSalle
"Outstanding costumer service. They go above and beyond to ensure your satisfaction. Very kind and welcoming, as well as extremely knowledgeable! So glad I found this State Farm office."
We responded:
"Thank you for your wonderful review, Maria! We're delighted to hear that you've had such a positive experience with our office. Our team is committed to providing outstanding customer service and going above and beyond to ensure your satisfaction. It's great to know that you found us kind, welcoming, and that our knowledge met your needs effectively. -Jocelyn "
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Tricia Irby

November 23, 2024

5  out of  5
rating by Tricia Irby
"Averion was very helpful with getting my Home and Auto insurance switched over to State Farm. Not only did a save a hundreds, I also got more coverage in doing so. I appreciate being taught about my coverages and what they mean, rather than being sold the cheapest cut. I am new to this area and it means a lot to have a local agent here for my needs. I appreciate everyone in the office as they are all friendly and answer the phone quick!"
We responded:
"Thank you Tricia for sharing your thoughts on working with Averion! She does a great job and has helped so many people find excellent coverage with all the discounts! We’re so happy to have you in our Hope State Farm family. "
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Lorenzo Amaya

November 23, 2024

5  out of  5
rating by Lorenzo Amaya
"As someone in financing, I understand the importance of providing clients with exceptional service and care—principles that are essential to my business. From the moment Kristie reached out, she demonstrated professionalism and a clear understanding of my needs, asking the right questions to address my inquiry about car insurance. I appreciated her attention to detail, ensuring that the quote she provided was not only accurate but also aligned with my current coverage and needs. What stood out most was her approach—I never felt like I was being sold; instead, I felt genuinely cared for and supported throughout the process. Ultimately, we insured all four of our cars through State Farm, which resulted in significant savings. Kristie also recommended bundling our home renter’s insurance, further maximizing our benefits. We are extremely pleased with State Farm and the excellent service Kristie provided. Her professionalism and dedication have truly exceeded our expectations."
We responded:
"Wow Lorenzo, this review made Kristie’s day, she works very hard and we are grateful to have her leadership on our team. It also made my day and our whole team celebrated with her because your heMostly because we pride ourselves on delivering 5 star service. Extremely happy! We look forward to taking exceptional care of you for many years to come! Thank you for putting your trust in us! All the very best, Jocelyn "
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John B

November 22, 2024

5  out of  5
rating by John B
"Kristie does great work, very pro indeed!"
We responded:
"Hi John, so grateful to have you as one of our customers! Thanks for sharing about your awesome experience with Kristie! She’s really wonderful! Our whole Hope team is here for you and your insurance needs. "
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Jordan Sheldon

November 20, 2024

5  out of  5
rating by Jordan Sheldon
"I had the pleasure of working with Kristie, an insurance agent at Jocelyn Hope State Farm, and I can't recommend her highly enough! From the moment I reached out, she was incredibly professional, knowledgeable, and attentive to my needs. Kristie took the time to explain my options thoroughly, making sure I understood every detail and was comfortable with my coverage choices. She went above and beyond and I truly felt like she had my best interests at heart. Her customer service is outstanding, always responsive and friendly, and she made the entire process seamless and stress-free. If you're looking for an insurance agent who is not only highly skilled but also genuinely cares about her clients, Kristie is the one to call! 5 stars all the way!"
We responded:
"Thank you Jordan, super appreciate you taking time to share this awesome 5 star review. Kristie is our dedicated Office Manager and does such a wonderful job! I really appreciate you taking time to acknowledge how caring she is and her professionalism. She is very knowledgeable and works hard to help make sure our customers understand what they have in case they ever need to use their insurance. She also handles all claims and is a great resource to our customers during that critical time. "
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Mikey Meyer

November 19, 2024

5  out of  5
rating by Mikey Meyer
"Always very helpful! Makes life a lot easier"
We responded:
"Thank you Mikey, I love to hear that! We work hard as a team to make insurance easy so you have a great professional experience. We’re here for you "
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Joseph Jack

November 15, 2024

5  out of  5
rating by Joseph Jack
"I’ve been a State Farm Customer for over 40 years. My agent was a personal friend Zane I got great service. When I moved to Texas a few years ago I changed agents as my friend had retired. I honestly didn’t expect to get this level of customer service anymore but Jocelyn Hope and her team have delivered. I highly recommend them for your insurance needs."
We responded:
"Hi Joseph, just want you to know how much a message like this means to my team! Kristie works hard and I’m glad you found her and my team to be dedicated to you and your insurance needs. We appreciate your business very much! Thanks so much for taking time to share. "
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Bryan L

November 12, 2024

5  out of  5
rating by Bryan L
"Kristie and team do a wonderful job in this branch. Fast and efficient. I was definitely not a State Farm customer until I found them. Now, you can’t drag me away! Keep up the good work!"
We responded:
"Thank you Bryan for recognizing Kristie for doing such a great job! That means so much because she works so hard and is a great asset to our team! Glad you’ve had a great experience!"
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Ingrid Fioroni

November 12, 2024

5  out of  5
rating by Ingrid Fioroni
"Recently I was able to meet with Jocelyn and Mike about discussing their Life insurance plans that also carried future financial benefits. I have had awful experiences in the past with plans that were supposed to be beneficial for retirement and long term savings as well as life insurance benefits. I realized that I had been dealing with people that were just trying to sell me something. Working with Jocelyn and Mike was a whole other level! They literally spent over two hours with me just to make sure I didn’t leave their office without knowing and understanding every single detail of the plans they were presenting! I have been wanting to diversify my portfolio and they had the best options with the most thorough explanation for my needs. I walked out of their office truly feeling more financially confident and educated! I highly highly recommend them for your business, personal and financial growth as well. We will be ready to also start our kids on plans that they offered to secure their financial and insurance needs as well."
We responded:
"Dear Ingrid, wow! Thank you so much for taking time to share on your very positive life insurance experience with Mike and I. As you can see we are passionate about educating on life insurance and your goals guide our path! My entire team is here for you for all your insurance needs! So glad to have you as part of our State Farm family now!"
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Michael Youngberg

November 9, 2024

5  out of  5
rating by Michael Youngberg
"I was with my best friend and had the chance to witness Kristie in action at State Farm. WOW! I was genuinely impressed with her customer service skills that I felt compelled to write this review. She saved my friend a ton of money and It was evident that she truly cares about providing the best service possible for her clients! You got a good one Jocelyn Hope! Thank You Kristie!"
We responded:
"Wow Michael, this is so awesome of you to take time to share this super positive note. Kristie is amazing! Thank you for being the best part of our day! Also glad she saved your friend! "
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Stacia Oldham

November 6, 2024

5  out of  5
rating by Stacia Oldham
"So far everything has been going smooth. By the grace of God, I’ve not had to make a claim. With insurance companies, that’s how you know if you have a good company or not so we shall see. But purchasing auto and renters insurance has been smooth and affordable."
We responded:
"Hi Stacia, I’m glad to hear you’ve had a great experience with our team. We want you to know that if something does happen our team is here for you. Our Office Manager Kristie is our dedicated team member to ensure all claims receive the support and attention to make the process seamless for you. Thanks for putting your trust in us. You can always call me direct if you ever have a concern. Our goal is 5 star service all the time. Thanks for sharing your review, means so much!"
Profile photo of Tina Lopez

Tina Lopez

November 1, 2024

5  out of  5
rating by Tina Lopez
"Avy was so patient with my crazy schedule and got me everything I needed answered every question in detail by far the best experience I've had with and individual since covid started much less an insurance provider thank thank you thank you again Avy for your great service I will be letting all ky people know about you and your offices"
We responded:
"Thank you Tina for sharing on your experience with Avy and her great service! That made her day! Have a wonderful weekend! So glad to have you in our State Farm family. "
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Ray Gossage

October 31, 2024

5  out of  5
rating by Ray Gossage
"As a general contractor that primarily deals with insurance claims, it is a rarity to have an insurance agent contact me directly and inquire about the products and services we provided for a mutual client. This agency went above and beyond 99% of insurance agent(s). Customer service and a simple phone call make a huge difference in today's society. Thank you!"
We responded:
"Ray, thanks for taking time to acknowledge your positive and professional experience with our team. It’s our goal to make things simple and easy and take great care for all we serve. Thank you for all you do as well to help "
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Tammy Walker

October 30, 2024

5  out of  5
rating by Tammy Walker
"Kristie has been taking really great care of me and meeting all my insurance needs above and beyond my expectations at a rate that we can afford.🤠"
We responded:
"That’s so good to hear Tammy, thanks for sharing! Our team loves helping you get great coverage and save! "
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Helena McFarland

October 30, 2024

5  out of  5
rating by Helena McFarland
"Pamela was amazing! Very personable and really listened to my needs."
We responded:
"Thank you Helena, appreciate your kind words about Pamela and your positive experience. "
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Reinoud Blok

October 29, 2024

5  out of  5
rating by Reinoud Blok
"Always very helpful and responsive!"
We responded:
"Thank you Reinoud for sharing, we love taking good care of you! "
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Adel

October 29, 2024

5  out of  5
rating by Adel
"I am really thank you so much .you are the best 👌. God bless you and your family. customer service here is stellar! Thank you again for your services 🙏more than 5 🌟"
We responded:
"Thank you sincerely for your heartfelt review and kind words about Shani. We're truly grateful for your appreciation and it's heartwarming to hear how positively you view her service. -Jocelyn "
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Michal Posey

October 19, 2024

5  out of  5
rating by Michal Posey
"Pamela was a great help with finding me the right coverage at a reasonable price. She was very friendly and knowledgeable. Greatest experience I've had while shopping for insurance. Thank you ma'am! 😊"
We responded:
"Michael, thank you for becoming part of our Hope State Farm! We are glad Pam was able to help you find great coverage at a great price and shared her knowledge to help you decide! This review will make her day, thanks for sharing! ☺️"
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Jeiner Garcia

October 18, 2024

5  out of  5
rating by Jeiner Garcia
"Great service"
We responded:
"Hi Jenner, that’s what we strive for! Our whole team is here for you! "
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Oscar Bernal

October 18, 2024

5  out of  5
rating by Oscar Bernal
"Excelente staff very helpful."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you found our staff to be excellent and helpful. -Jocelyn "
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Carol Mams

October 15, 2024

5  out of  5
rating by Carol Mams
"Kristie was so knowledgeable and informative in explaining the coverages and answering my questions. She was very professional while still personable. She is an asset to your company"
We responded:
"Dear Carol, thank you so much for sharing your experience with Kristie! She is pretty awesome and I know it makes her day to hear this kind of positive feedback! Thank you for your business, I’m glad you feel more informed. That’s our goal! Jocelyn "
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Support Team

October 15, 2024

5  out of  5
rating by Support Team
"Pam is great. Very helpful. No waiting. She took care of my questions and needs on the spot. Love this agency!"
We responded:
"Pam really is awesome, we’re so grateful to have her on our team! Thanks for taking time to share that with us! She loves taking great care of our customers and we’re glad you’re having a great experience, that’s our goal! "