State Farm® Insurance Agent Jocelyn Hope
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dan Ricketts
October 11, 2024
5
out of
5
rating by Dan Ricketts
"The office staff are so friendly and helpful when reviewing our policies. The whole team is always responsive to our phone inquiries and quick with helpful information. They truly are “Like a good neighbor.”"
We responded:
"Hi Dan, so great meeting you all today! Thank you for taking time to share on your positive, professional experience with my team. It’s our goal to make sure you have a 5 star experience every time with our good neighbor service, responsiveness and knowledge. Grateful for your business! Jocelyn "
Donna Cubberley
October 11, 2024
5
out of
5
rating by Donna Cubberley
"Very pleasant and professional service,ty"
We responded:
"Thank you Donna for your business and positive review of our agency! Glad to hear of your 5 star professional experience! We’re here for you!"
Art Elsner
October 11, 2024
5
out of
5
rating by Art Elsner
"Pamela was very helpful in making sure our policy was up-to-date. Her proactive approach in reviewing our policy for us and reaching out to us helped immensely to ensure that we are adequately covered in the event of an accident. The whole approach that Jocelyn Hope takes means that we get all the discounts we are entitled to and the coverage we need without having to comstantly review our policies. I highly recommend Jocelyn Hope's agency for all your insurance needs. 5 stars!"
We responded:
"Art, your review today brought tears to my eyes because it’s so nice to see you appreciate the intentional work we do behind the scenes to protect and save you. We are blessed to have you in our State Farm! Our entire team is committed to taking care of you like family. Just like a good neighbor :) Thank you for taking time to share on your experience with Pam, she’s really awesome! Jocelyn "
Mark .Montgomery
October 10, 2024
5
out of
5
rating by Mark .Montgomery
"Very helpful and professional. Easy to work with."
We responded:
"Thank you Mark! Your referral means so much to me and my team! Always here for you and LuAnn!Jocelyn "
Kimberly Clark
October 9, 2024
1
out of
5
rating by Kimberly Clark
"I switched to State Farm after years of bouncing around different companies and never feeling valued. State Farm customer service is the reason why I’ve stayed! Best local service office I’ve ever worked with. This was my review just 6 months ago but since then they dropped my policy after 2 minor fender benders totaling less than $4k in 3 years. They opened one case under the wrong car and then opened another under the right one but now both of these show as accidents. So while I had 2, they show 3. When I tried to explain that they had it documented wrong, they just said I was being dropped. When I signed up at a different company they showed me the three being counted against me. No one from State Farm claims has returned my calls to clear it up."
We responded:
"New response: Hi Kimberly, our team is committed to great service. I’m sorry you have had this experience. I have reached out to our Claim team to share your claim concern. They will be in touch directly to address your concerns and answer any outstanding questions you may have. If my team or I can be of service, please call our office at 817-778-4504. Jocelyn Hope, Agent Old response: Thank you so much for sharing your experience and for choosing State Farm! We're thrilled to hear that our customer service has made a significant difference for you, making you feel valued and supported. -Jocelyn "
Cynthia Ritchey
October 8, 2024
5
out of
5
rating by Cynthia Ritchey
"Calling Jocelyn Hope - State Farm Agency in Grapevine - was the best call I made today. Averion Hunter - was awesome in helping me get the coverage I need & fast !!! Very informative- knowing which plan would fit me best . Explained everything as well !!! So helpful - which I needed. So happy I am using State Farm coverage for my new vehicle! A big thank u Averion Hunter !!! Getting my new car now !!!"
We responded:
"Yesss! Congratulations Cynthia on your new car, how exciting! Thank you for trusting Hope State Farm to help protect your new car! And…thank you for taking time to acknowledge the 5 star service Averion provided! She is very knowledgeable and helpful! "
Jim McDaniel
October 7, 2024
5
out of
5
rating by Jim McDaniel
"My experience was excellent. It took less than 5 minutes to add an additional vehicle to my policy."
We responded:
"Hi Jim, so great to hear! That’s our goal, simple, easy and caring! Thanks for taking time to share, means so much!"
Judson Shoesmith
October 7, 2024
5
out of
5
rating by Judson Shoesmith
"The team was great and easy to work with."
We responded:
"Judson, we’re so happy to have you in our State Farm family. So happy to serve your insurance needs and glad you had a positive, professional experience! "
regina williams
October 7, 2024
5
out of
5
rating by regina williams
"I needed to add an additional vehicle to my auto policy. I called and Tonya provided prompt and professional service."
We responded:
"Ms. Regina we are so grateful to have you in our Hope State Farm family, thanks to Kelly’s great work! She’s just amazing right! ☺️ Love to know you’re happy with the service and great price!"
David Butler
October 2, 2024
5
out of
5
rating by David Butler
"Great service with a focus on being a good neighbor!"
We responded:
"Hi David, thanks for sharing your 5 star review! Our team loves giving great service and being a good neighbor! Appreciate your business very much!"
Robin Alpha
October 1, 2024
5
out of
5
rating by Robin Alpha
"Great experience. The whole staff are polite and very friendly and helpful"
We responded:
"Awesome to hear Robin! Thanks for sharing! Our whole team is committed to you having a wonderful experience. "
J Kinney
September 27, 2024
5
out of
5
rating by J Kinney
"Got renters insurance in 10 minutes for $9!"
We responded:
"Yay! We’re so happy you are happy! We love to save our customers! "
Michelle Wilkinson
September 27, 2024
5
out of
5
rating by Michelle Wilkinson
"My husband's car was totalled and State Farm handed everything in less then a week. When we needed to add a new car it was quick and easy."
We responded:
"Michelle love to hear this! Our team prides ourselves on making things easy for you. I’m glad everything worked out well with your claim and congrats on the new car!"
kierra owens
September 18, 2024
5
out of
5
rating by kierra owens
"Tonia is very patient and extremely helpful!"
We responded:
"Kierra, we're so glad you've had a wonderful experience! "
Christy McAfee
September 18, 2024
5
out of
5
rating by Christy McAfee
"Joceyln Hope's Team is amazing! As someone moving from out of state, they made the transition seamless. I am so appreciative of their professionalism, knowledge and positivity!"
We responded:
"Christy, welcome to Texas and to our State Farm family! Our entire team loves helping you and we appreciate your review very much! Thanks so much for sharing on your professional experience with our team. We love to make it easy for our customers to transition seamlessly from out of state or from other carriers! "
Jean Titus
September 16, 2024
5
out of
5
rating by Jean Titus
"Kristie was very helpful and was able to answer my question in just a few minutes. Have been with this agency for 29 years and have always been satisfied with the level of service they provide"
We responded:
"Hi Jean, thank you for being the very best part of State Farm! It’s an honor for our team to serve you. Thank you for sharing how helpful Kristie was for your insurance needs. We are grateful to have her on our team!"
Ed Hulsey
September 11, 2024
5
out of
5
rating by Ed Hulsey
"Jocelyn Hope State Farm and Pamela Driskell were very proactive in helping me identify gaps in my liability coverage. It was very much appreciated. Thank you Pamela and State Farm."
We responded:
"Ed, so happy to hear your positive feedback on the awesome job Pam is doing! As risk managers, our Hope State Farm Team works hard to help our customers protect what matters most: their home, autos, life, business and liability. Thanks so much for taking time to acknowledge Pam’s great work!"
EJ Williams
September 11, 2024
5
out of
5
rating by EJ Williams
"Jocelyn came highly recommended and I see why! She and her staff, Shani and Tara, took great care of me for my new policies. Very knowledgeable and made sure I got the right coverage. Happy to have found the right agency for my needs!"
We responded:
"EJ, so great to hear this! Shani and Tara both do such a wonderful job for all of our customers! They This is absolutely the experience we hope to create with every interaction. So grateful to have you in our State Farm family and appreciate your review and feedback very much!"
Trent Edmondson
September 11, 2024
5
out of
5
rating by Trent Edmondson
"Pamela brought to my attention that I could pick up more coverage on my assets for Pennie’s on the dollar. It’s nice to have an agent that is looking out for you!!!"
We responded:
"Pam does a great job in reviewing our current customer accounts to share options available. We pride ourselves on being that professional resource to help ensure you are adequately protected and know your options. I’m very glad you found this beneficial! Thanks Trent for sharing, your review means so much to Pam and our Hope Team!"
Cubie Nickelberry Jr
September 6, 2024
5
out of
5
rating by Cubie Nickelberry Jr
"Christy was super amazing this is what service should be from all companies ! Thanks again for the super amazing help !😊😊"
We responded:
"Wow Cubie, so nice of you to take time to acknowledge Kristie! She does a wonderful job helping our customers and your review made her say! Thank you! Our entire team is committed to 5 star service! "
Guy Robilliard
September 5, 2024
5
out of
5
rating by Guy Robilliard
"Knowledgeable, efficient, professional"
We responded:
"Hi Guy! We’re glad you found our team to be knowledgeable and professional. Our goal is for you to have a positive experience while protecting all you’ve worked so hard for!"
Tom
August 31, 2024
5
out of
5
rating by Tom
"Our policy review with Kristie was excellent."
We responded:
"Tom, that’s our goal! Kristie does a great job, thank you for taking time to share on your positive experience with her!"
LeAnna Beauchene
August 30, 2024
5
out of
5
rating by LeAnna Beauchene
"Pamela is wonderful to work with. She has such a positive presence and it’s obvious how much she genuinely cares. Thank you for all you do!"
We responded:
"Leanna, super appreciate your very nice review of Pam! She loves what she does and loves to give professional, personalized and caring service! Thanks for acknowledging her great work!"
Amie Dumbleton
August 26, 2024
5
out of
5
rating by Amie Dumbleton
"My experience from the second I called was fantastic! Tara was extremely knowledgeable, thorough, and answered all my questions without missing a beat. Not to mention friendly and accommodating the whole time. She made the switch to state farm an easy and positive experience! Thank you Tara, you rock, honestly- pleasure to work with you and it all happened so fast, no waiting or confusion. She worked through my policies to get us the best rate!"
We responded:
"Wow Amie, thank you for sharing! We're so excited to have you in our State Farm family and so happy you had a fantastic experience with our Office Manager Tara! Tara is the absolute best! We super appreciate all your kind comments! Please know it's our pleasure to take care of you and your family! :) "
Russell F
August 24, 2024
5
out of
5
rating by Russell F
"Rep I spoke with answered all questions I had politely and efficiently with a great attitude."
We responded:
"Thanks Russell, we take great pride in delivering great service to you. Thank you for entrusting us and sharing on your professional experience with our team!"