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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mari Marquez

May 22, 2026

5  out of  5
rating by Mari Marquez
"I’m super happy with State Farm and with the ladies who helped me. They were very patient and truly understood my financial situation. They worked with me to arrange an insurance policy that fit our budget and would help our family. I really appreciate all of their help and kindness."
We responded:
"Hi Mari, so glad to hear you had a great experience with us for your auto! Our team is here for you and all your insurance needs!"
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Patty H

May 22, 2026

5  out of  5
rating by Patty H
"Jocelyn’s office is staffed with true professionals.Thank you ladies for always helping me. Averion is always quick to help and is beyond knowledgeable."
We responded:
"I'm thrilled to hear that you've had such positive experiences with our team, Patty. We really strive to create a friendly and efficient environment for our customers. We appreciate your trust in us for your insurance needs!"
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Ca Reutter

May 22, 2026

5  out of  5
rating by Ca Reutter
"Update: How often does an owner take the time to see if the client is doing ok? I don't know but Jocelyn makes time to talk to a client after a major event! She is a great agent and human being. Customer service barely exists anymore, but it is always present at his agency. Thanks for always going above and beyond. Jocelyn and Michael go above and beyond for there customer! We had a difficult time dealing with State Farm claims and adjusters. After months of frustration, we contacted our agent again and spoke with Michael. Michael quickly responded and resolved it! Thank you both for listening and quickly helping to resolve. It's nice to know customer service is still alive at this State Farm office."
We responded:
"Ca, we’re so grateful to have you as a customer, you’re the sweetest…literally! 🫶🏽 It is always our pleasure to take care of you and your family! I still remember those yummy cookies you shared with us, that was a very thoughtful and an unexpected, delicious treat! Please know it is our pleasure to take great care of you and we’re always here for you!"
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Jeremiah

May 19, 2026

5  out of  5
rating by Jeremiah
"Very helpful, Thank you so much!"
We responded:
"We’re so thankful for your kind words, Jeremiah! It means a lot to have you as part of our Hope State Farm family."
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Phillis Goodacre

May 15, 2026

5  out of  5
rating by Phillis Goodacre
"I really Enjoyed speaking with Cheryl Kimmel,a very Professional Young Lady. She is so Caring,Polite & Informative. She made me Feel Confident that she the right person to Contact for any questions I have cause she was so Helpful & Explains it to you. She also took care of Everything in a Timely Manner. Thank you very much, Sincerely Phillis Dunnington."
We responded:
"We’re grateful for the 5-star rating, Phillis! It was so great getting to know you and your family! Happy to welcome you to our State Farm Family! Thanks for choosing us for your insurance coverage!"
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Justin Anderson

May 14, 2026

5  out of  5
rating by Justin Anderson
"Thank you Averion for helping me with my payment today! Jocelyn’s staff is always welcoming"
We responded:
"Thank you Justin, our goal is accurate and responsive service as we help you manage your risk! We appreciate you!"
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DPCC Additional Account Arlington TX

May 11, 2026

5  out of  5
rating by DPCC Additional Account Arlington TX
"Spoke with Cheryl Kimmel & she was very polite & genuinely want to assist me. She took her time to make sure she was giving the information I needed & even offered me another way to get the information I needed. Her customer service was exceptional."
We responded:
"Thank you for taking time to share about Cheryl and her dedication to excellent customer service! We appreciate you very much!"
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Judy Briscoe

May 11, 2026

5  out of  5
rating by Judy Briscoe
"State Farm has gotten lots of bad press lately but I totally disagree. My agent, Jocelyn Hope, in Grapevine has been wonderful in helping me navigate life insurance, auto and homeowners policies. I have been a loyal customer for decades and can assure you it pays off in the long run. Some people jump around from agency to agency after being promised a seemingly lower rate only to find out that is only temporary. Building years long relationships result in ease of navigating a claim. I highly recommend Jocelyn Hope, State Farm in Grapevine, Tx"
We responded:
"Judy, thank you so much for your kind words and for trusting our team for so many years. Relationships truly matter in this business, and we’re grateful to help protect what’s most important to you through your auto, home, and life insurance planning. One thing we really focus on is making sure clients understand not just price, but the actual products and coverages they carry — whether that’s proper liability protection, replacement cost on a home, life insurance strategies for family protection, or making sure policies continue to fit changing seasons of life. We appreciate your loyalty and your thoughtful perspective more than you know. Thank you again for taking the time to share this recommendation and for allowing us to serve you for decades!"
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Margaret Hardin

May 9, 2026

5  out of  5
rating by Margaret Hardin
"Thank you A for helping me with a better policy than we had.. It was a real eye opener! Appreciate you so much!"
We responded:
"Margaret, thank you so much for your kind words! We’re grateful for the opportunity to help you find better protection and coverage for your needs. So many people focus only on price, but understanding the products and policy details can truly be a game changer. We appreciate your trust in our team!"
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Muhanned Abu-Hijleh

May 7, 2026

5  out of  5
rating by Muhanned Abu-Hijleh
"Great and very efficient service. Very knowledgable and informative. Excellent price and extremely informative. Took care of all policies.Perla Plasencia was great!"
We responded:
"Providing excellent service is what we strive for every day, Muhanned. Thank you for recognizing our team with your review!"
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Rojim Rodwell

May 7, 2026

5  out of  5
rating by Rojim Rodwell
"Who knew changing to a new agent could be so amazing. It was like being welcomed home. I feel like I'm with someone I can trust. I even saved some money. BTW Shani is amazing, and I couldn't be happier."
We responded:
"We're delighted to hear about your amazing experience with Shani. Trust and a welcoming feeling are essential when it comes to your insurance, and it's wonderful to know that you found just that. Thank you for choosing State Farm! -Jocelyn "
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Nevaeh Ormsby

May 5, 2026

5  out of  5
rating by Nevaeh Ormsby
"I got an auto quote from Nikki and the rate was good. Plan on getting a life insurance quote soon. they are very knowledgeable in covering you the right way."
We responded:
"Nevaeh, thank you so much for your kind words! Nikki does a wonderful job helping customers not only find a great rate, but also understand the right coverage and protection for their needs. We’re excited to help with your life insurance quote as well and truly appreciate your trust in our team!"
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Kimbo Edwards

May 1, 2026

5  out of  5
rating by Kimbo Edwards
"I really enjoy seeing the ladies they help me out Thank you so much"
We responded:
"We’re so thankful for your kind words, Kimbo! It means a lot to have you as part of our Hope State Farm family."
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Ray Harris

April 29, 2026

5  out of  5
rating by Ray Harris
"Question about coverage and deductible was handled quickly. Knowledgeable, very professional and friendly."
We responded:
"Thank you so much for the 5-star review, Ray! We truly appreciate your trust and are grateful for the opportunity to serve you."
Profile photo of Nora Gonzalez

Nora Gonzalez

April 28, 2026

5  out of  5
rating by Nora Gonzalez
"I spoke with Perla, and she went above and beyond to help me get set up with bundled insurance she has a great sense of humor and made the whole process easy and stress-free. If you’re looking for someone who truly cares and will do everything she can to help, I highly recommend reaching out to Perla at State Farm in Grapevine, Texas for your insurance needs. Thank you so much for all your help, Perla.!"
We responded:
"Thank you so much for the 5-star review, Nora! We truly appreciate your trust and are grateful for the opportunity to serve you We'll be sure to pass along your kind words to Perla, she'll be delighted to hear them."
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Judy Willis

April 27, 2026

5  out of  5
rating by Judy Willis
"Car Insurance"
We responded:
"Love to hear this Judy! We're happy we were able to save you on your insurance! Our team is here for all your insurance needs: car, home, life and financial services!"
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Bailey Crego

April 27, 2026

5  out of  5
rating by Bailey Crego
"Sent me a quote. Dropped my payment $100 a month. Very easy process. 10/10."
We responded:
"Hi Bailey, we love to hear that! So happy for you to save and get great coverage! Appreciate you and the 10/10! 🤩"
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C & C VZ

April 18, 2026

5  out of  5
rating by C & C VZ
"I was able to pay the premiums on all of our insurance with one call."
We responded:
"We’re so thankful for your kind words! It means a lot to have you as part of our Hope State Farm family."
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Bill Knapp

April 17, 2026

5  out of  5
rating by Bill Knapp
"Just wanted to say thank you Kristy for all you do . Whenever I call and need something you take care of right then. Good customer service is appreciated. Thx again Bill knapp"
We responded:
"Thank you Bill for being such a valued customer and making our team's day with this review! Have a great one!"
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dcw713

April 11, 2026

5  out of  5
rating by dcw713
"Very professional.pleased with the whole process."
We responded:
"I'm thrilled to hear you had a great experience with us! Our team works hard to ensure everything goes smoothly, so it's wonderful to know we hit the mark. Thanks for trusting us with your insurance needs!"
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Ellie Kiesewetter

April 8, 2026

5  out of  5
rating by Ellie Kiesewetter
"Everybody in the office is welcoming and so helpful. The entire staff is awesome😊"
We responded:
"Thank you Ellie, that most certainly is our Hope Team’s goal! Thanks for taking time to share, we appreciate you "
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Ed Hulsey

March 31, 2026

5  out of  5
rating by Ed Hulsey
"Jocelyn Hope State Farm and Pamela Driskell were very proactive in helping me identify gaps in my liability coverage. It was very much appreciated. Thank you Pamela and State Farm."
We responded:
"Ed, so happy to hear your positive feedback, our team is here for you! As risk managers, our Hope State Farm Team works hard to help our customers protect what matters most: their home, autos, life, business and liability. Thanks so much for taking time to acknowledge Pam's great work!"
Profile photo of Melvin Roberts

Melvin Roberts

March 14, 2026

5  out of  5
rating by Melvin Roberts
"Great srervic"
We responded:
"I’m thrilled to hear you had a great experience with our team, Melvin! It's always a pleasure to assist and ensure you get the service you deserve. Thanks for choosing us for your insurance needs!"
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Cheryl Kimmel

March 6, 2026

5  out of  5
rating by Cheryl Kimmel
"Averion was a big help walked me thru every step. Thanks for all your help"
We responded:
"I'm so glad to hear that Averion was able to guide you through everything smoothly, Cheryl. We always strive to provide the best support for our customers, and it’s fantastic to know Averion hit the mark for you. Thanks for being part of our State Farm family!"
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J Kinney

March 5, 2026

5  out of  5
rating by J Kinney
"affordable policies and exceptional customer service. everyone in the office is professional and knowledgeable about State Farm’s products."
We responded:
"Yay! We’re so happy you are happy! We love to save our customers! "